Last updated: October 2026
A complete telehealth platform, from first click to prescription.
- Client type
- Australian telehealth clinic
- Industry
- Healthcare and life sciences
- Sector
- Telehealth
- Services
- Technology consulting · Product engineering · Integrations · Managed support
- Regulatory context
- Australian Privacy Act and APPs, AHPRA-registered practitioners, TGA prescribing requirements
The challenge
The clinic’s registered nurses and doctors take time with every patient, and prescriptions are dispensed through licensed pharmacies. It needed one platform to take a patient from intake to consultation to medicine at their door, without the manual handling that slows care down and introduces risk.
What we did
- Designed and built the whole patient engagement journey: online intake, eligibility, onboarding and follow-up communications.
- Built booking for nurse and doctor consultations.
- Built prescription management, from script creation through to pharmacy dispatch.
- Integrated the platform with the clinic’s practice management system, so clinical records stay in one source of truth.
- Automated admin steps so the clinic can grow patient numbers without growing headcount at the same rate.
- Provide ongoing managed support with sprint prioritisation and monthly reporting.
Privacy and security
Health information is collected only where it is needed and accessed through role-based permissions. Development and testing never use real patient data. The code and infrastructure belong to the clinic.