Healthcare hub

Healthcare software development, tailored to patients and clinics.

We design, build and support secure healthcare platforms for providers, digital health businesses, patient support organisations and pharma programs. Every system is shaped around real clinical workflows and the privacy obligations that come with health information.

The problems we solve

  • Clinical teams buried in manual work. We automate the admin steps between booking, consultation, follow-up and billing so the service can grow without adding headcount.
  • Patients who drop off after the first touchpoint. We build journeys, reminders and personalised support that keep patients engaged between appointments.
  • Platforms that will not pass a security review. We harden, re-architect and document systems so they stand up to enterprise partners, payers and investors.
  • Vendors who leave with the knowledge. A consistent senior team, your repositories and a planned handover mean the know-how stays with you.

What we build

  • Telehealth and virtual care platforms.
  • Booking, payments and prescription management.
  • Patient support programs and journey orchestration.
  • Nurse and clinician case management.
  • Patient registration, consent and onboarding.
  • HCP portals with audience gating.
  • Clinician-to-specialist consultation platforms.
  • Patient and parent education with nurse access and eLearning.
  • Clinic workflow and admin automation.
  • Outcomes capture, reporting and dashboards.
  • Integrations with practice management, CRMs, help desks and clinical systems.
  • Secure hosting, monitoring and support.

Privacy and security by design

  • Privacy Act 1988 and Australian Privacy Principles considered from discovery, including collection, use, disclosure and cross-border data flows.
  • Data hosted in your chosen region with encryption in transit and at rest.
  • Role-based access control, least privilege and audit logging for health records.
  • Separate development, test and production environments, with no real patient data outside production.
  • Secure development lifecycle, peer review and dedicated QA on every change, including AI-assisted code.
  • Independent penetration testing coordinated before launch, with tracked remediation.
  • Documentation that supports your privacy impact assessments, security questionnaires and audits.

Regulations we design for

Privacy Act and APPs · Notifiable Data Breaches · My Health Records Act · NZ Health Information Privacy Code · UK GDPR · HIPAA-aligned architecture · TGA advertising rules · Medicines Australia Code · ABPI Code

Life sciences and pharma

White-label patient support and HCP platforms, rolled out across countries and languages for leading pharma brands. Explore life sciences.

Working with patient engagement specialists

For research-led patient experience and UX, we partner closely with BT Digital, a human-centred product design studio. They focus on patient research, journey mapping and UI. We focus on the engineering, data, privacy and security that make it work.

What clients say about working with us

"Lew Innovation quickly became a trusted partner we could rely on. Their mix of technical expertise, commercial savvy, and no-BS honesty made them feel like part of our team. They always pushed for the right long-term solutions, asked the tough questions, and genuinely cared about our success."

Elena Tsalanidis

Deeligence

"It has been so refreshing to work with Luke and his team who not only understood our vision for Hearsay but have also felt the same passion. They have gone way beyond what was expected and work hard to find solutions to our product development plans. As a non tech founder it makes a big difference having the Lew Innovation team on my side."

Pip Stocks

Founder & CEO, Hearsay

FAQ

Do you sign confidentiality and data processing agreements?
Yes, as standard.
Where is data hosted?
In the region you choose, typically Australia for Australian health data.
Can you integrate with our existing systems?
Yes, including practice management, CRMs, help desks, booking, telehealth and clinical systems via their APIs.
Do you build HIPAA-compliant software?
We build HIPAA-aligned architecture for US-facing products. Compliance itself is an organisational obligation, and we provide the technical controls and documentation to support it.

Talk to us about your healthcare platform.

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